Terms and Conditions

The following terms govern your use of and purchase of products from our website. Your use of our website constitutes your agreement to follow and be bound by those terms stated. Jmall Online may from time to time change the terms that govern your use of our website. Your use of our website following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our website from time to time, without prior notice.


"We/us" means Jmall Online, the seller of the goods.

"You" means the customer acting as a consumer.

"Courier" means any such fulfillment courier as we may choose to use.

"Delivery date" means the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract.

"Goods" means the items which you agree to buy from us, the seller.


1. You understand and accept that all information, data, text, photographs, graphics, audio, video, message, coding or other material appearing on this website, collectively referred to as “Web Content”, are owned by Jmall Online. You may not, without prior Jmall Online’s written permission, copy or extract any material, such as design, graphics and coding contained on our website or any other server.

2. You understand and accept that Jmall Online expressly prohibits the use of any of our Web Content. Unless otherwise stated, none of our Web Content may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of Jmall Online. In addition, none of our Web Content should be used for resale purposes on other websites including, but not limited to, Livejournal, Blogspot, MySpace, Xanga, Wordpress, Typepad and Spree websites without prior written permission of Jmall Online. Permission is however granted to display, copy and download our Web Content for non-commercial, personal use PROVIDED that you make NO modifications to the materials and that ALL copyright and other proprietary notices contained in the materials are retained. You should also credit the materials to Jmall Online by stating “Jmall Online” AND “jmall.sg” in prominent places.

3. All permission granted herein, however, will be terminated automatically without notice should you breach any of the above terms. Upon such termination, you agree immediately destroy any downloaded and/or printed materials. Any unauthorized use of any Web Content may violate any domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

User Account

By using this website, you consent to us:

1. Passing your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with your delivery.

2. Contacting you by email or telephone in relation to you having placed an order or made an enquiry.



1. Credit card and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

2. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

3. We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner.

Terms of Sale

The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of Jmall Online.

Jmall Online are committed to providing you with terms of sale, which are easy to understand and which are fair to you.

Placing an Order

All orders are subjected to acceptance and availability.

1. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

2. A contract between you and Jmall Online will not be formed until we send you a further email confirming that your order has been accepted and your goods have been dispatched. Only those goods listed in the dispatch confirmation e-mail will be included in the contract formed.

3. We reserve the right not to accept your order in the event that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

Cancelling an Order

You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the items to us, in order to receive a refund. Please refer to our Returns and Exchanges Policy for further details. To cancel an order you must contact our Customer Services team at support@jmall.sg.

Pre-order Items

On placing an order for a pre-order item, we will email you with an anticipated delivery date; however this may be subjected to change due to circumstances out of our control. We will endeavour to deliver any items, which have been pre-ordered as soon as they become available from manufacture. Delivery will take 7-14 working days from payment verification. We will keep you updated on any changes to the delivery. Our standard Returns and Exchanges Policy will apply.


Jmall Online does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the Jmall Online brand name.